Thank you for shopping at Comfort Craft. This Shipping Policy outlines the terms and conditions related to the delivery of your purchases from https://comfortcraft.com.au.
1. Shipping Locations
We currently ship within Australia only. For international orders, please contact us before placing an order.
2. Processing Time
- Orders are typically processed within 2–5 business days after payment is received.
- Custom or made-to-order items may take longer to prepare. These timeframes will be clearly noted on the product page.
3. Delivery Times
Estimated delivery times once dispatched:
- Metro areas: 3–7 business days
- Regional areas: 5–10 business days
- Remote areas: May take longer
Please note: Delivery times are estimates only and may vary due to courier delays or unforeseen circumstances.
4. Shipping Costs
Shipping charges are calculated at checkout based on the weight, size, and destination of your order. Some items may qualify for free shipping—look for the free shipping badge on the product page.
5. Order Tracking
Once your order is shipped, you will receive an email with tracking information. You can track your package using the courier’s online tracking tool.
6. Damaged or Lost Items
If your order arrives damaged or is lost in transit:
- Contact us within 48 hours of delivery with photos and order details.
- We will work with the courier and take appropriate action, including replacement or refund.
7. Incorrect Address
Please ensure your shipping address is correct before placing your order. Comfort Craft is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.